What is RSign

RSign is a web-based e-signature service that allows you to prepare and send a document to be signed electronically as well as manage e-sign documents.

Is RSign supported by all web browsers?

Yes, RSign is compatible and can be used with Mozilla Firefox, Google Chrome, Internet Explorer, Microsoft Edge, Apple Safari and most other current and modern web browsers. 

Will signature requests I send in RSign expire?

Signature Request Emails sent using RSign will eventually expire, but RSign users can select an expiration date for 7, 14, 30, or 90 days. The knowledge base article Editing Email Expiration explains how to change and configure this setting.

Can I access my sent & signed documents at a later date?

Documents Signed RSign contracts can be accessed under the Manage Tab. For more information on this, please refer to the Manage Tab section in our Knowledge Base for articles related to managing signed contracts. RSign can be configured to not save one or all contracts if necessary. RSign users will also have the choice to manually delete signed contracts from RSign.

 Can the recipient sign on a mobile device?

Yes, RSign recipients can sign any RSign Signature request using a compatible Android or iOS phone or tablet.

Can I use RSign with TAM Online?        

RSign can be utilized inside of Applied’s TAM Online environment, along with any other Remote Desktop environments.

What are RSign templates?

RSign templates allow users to save RSign Contracts as a template so that the same Signature Request document can be re-used with new customers/clients/signers. RSign administrators have the ability to share templates with all users within their corporation. This allows users to select from a range of previously created templates. To learn how to create a template, see the knowledge base article How to create a template.

What is sequential signing?

Sequential signing is a setting that is used by RSign users to set a signing order for all signers of an RSign contract/document. The document is sent to each recipient once the previous recipient has completed the signing process. This order is based upon the placement of the recipients’ addresses in the email’s "To" field.

When I send an agreement for a signature to multiple signers, can I track who has signed the document?

RSign allows users to track, and manage all the RSign Contracts they send all in one location. The RSign user will receive an audit trail when one or more signers view the contract, as well as, other actions a signer has taken in relation to the document.

Can more than one user log into the same RSign account at once?

Yes -  Note: any document being edited will be saved when a user refreshes the page.

Are companies charged for emails that fail to deliver or bounce?

Yes  - Any email sent will be charged against your allocation.

How many units are included with an RSign Free Trial?

Three units.

What is Access Authentication? 

RSign provides the sender two levels of Access Authentication which seal a document with encryption for additional security when the document is sent for e-signature, 'Required to Open Signed' and 'End-to-End'.

The first option, Required to Open Signed, encrypts the document after it has been signed and then requires an access code to view it thereafter.  In other words, signed, sealed & delivered.

The second option, End-to-End, is the same as the first, but adds encryption to the initial delivery of the unsigned document, requiring the signer to also have an access code to open and view the document before signing it.  In other words, sealed and delivered, then signed, sealed and delivered.