The RSign Service is Limited to the Following Parameters

Number of Recipients

Maximum number of combined To/Cc/Prefill recipients per envelope:  25

File Types/Extension

.pdf, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .bmp, .gif, .ico, .jpg, .jpeg, .png, .tif, .tiff, .htm, .html, .txt

Document Number and Size

Sender Envelope

• Maximum individual file size: 25 MB
• Maximum cumulative envelope size: 25 MB
• Maximum number of files attached for sending: 10
• Maximum number of cumulative pages limit: 500

Signer Uploaded (see Allow recipients to attached file(s))

• Maximum number of files attached while signing: 10
• Maximum cumulative attachment size for signer: 15MB
• Signer uploaded files are sent to sender only

Please only upload documents of the following three paper sizes:

• 8.3 x 11.7 inches
• 8.5 x 14 inches
• 8.5 x 11 inches 

Drive Locations

• Local drive
• Google Drive
• OneDrive
• Dropbox

Responsive Web Design

• Application Responsive to iPad/Android tablet
• Signing Page responsive to mobile

Supported Web Browsers

• Google Chrome
• Mozilla Firefox
• Safari (macOS)
• Microsoft Edge
• Internet Explorer 11

 Access Code/Password Parameters

Auto-generated access codes are automatically assigned if the password field is left blank.

• End-to-End: Auto-generated Access Code length:  10-character alphanumeric
• Require to open signed: Auto-generated Access Code length:  10-character alphanumeric password

User Session Time

• Length of idle time before a user is logged out: 30-minutes
• At 25-minutes of idle time, the system will display a popup message with two options:
  1. 1. 1. Keep me signed in
        2. Log me out
• At 30-minutes of idle time, the user is automatically logged out and redirected to the login page.

Maximum Number of Pages

• The user can upload a document(s) that has a cumulative page limit of 500.

Other Limitations

• Password protected .pdf files are not permitted to be uploaded
• Files with duplicate names not permitted inside the same envelope
• Signed and completed documents totaling over 20MB will not be attached to the “Document Completed” email, due to potential size restrictions of the recipient’s inbox. Instead, the “Document Completed” email will provide a link where the completed document can be downloaded.

For further details and parameter descriptions, refer to the RPost Standard Service Level Agreement. https://www.rmail.com/service-level-agreement/