RPost uses Zendesk for its Customer Support portal and ticketing system. This is a different account than your existing RPost, RSign or RMail service accounts and you will need to register with it in order to submit support request tickets.
Since you recently sent an email to email@example.com the Customer Support portal automatically sent you an email link to this article, please follow the steps below to complete the support sign up process and then log in to submit a new support ticket. Your email is already registered with our Zendesk support site, you just need to choose a password now and then log in.
- Go back to the email and click on the second link that was provided (after the one to this article)
- That will cause the following window to pop-up - ignore the top part and click on the blue
Get a password link next to the arrow or bubble shown in the image below.
This will cause a second email to be sent to you from Support with the option to set your password with the subject "Welcome to RPost Customer Support" and looks like this.
Note: The URL will be slightly different.
Once you have set your password, you will be able to sign in and submit a support ticket.