Messages sent using RSign services route through the RSign Cloud, for processing and delivery. In rare cases, a sender’s content filtering system may improperly flag an RSign registration, signature request or post-signing notification email as spam.
In these cases, it is recommended to whitelisting the RSign sending and receiving domains and/or IP addresses.
If whitelisting is required, please have the network administrator set the following domains and/or IPs as safe senders to ensure proper sender authorization for RSign messages.
Outbound from the RSign Cloud
The following domains and IPs should be whitelisted for RSign messages and receipts that are being improperly filtered, including RSign messages falsely flagged when sent to recipients inside the same company/domain.
Domains: RSign outbound sending domains.
Outbound IPs: RSign IPs used for sending emails to senders and recipients.
Inbound IPs to the RSign Cloud
Inbound IPs: RSign IPs used for receiving emails and API calls from customers. If API calls are blocked, these IPs should be whitelisted.
All RSign signature requests, contracts, and other massagers are sent through the e-mail firstname.lastname@example.org with the friendly name being listed as the sender. To ensure all RSign emails reach the inbox correctly please make sure to label email@example.com as a priority email and, if necessary, use the filters in your email client to send directly to your inbox.