A Track & Prove email can be sent in two ways; Marked as a Registered Email message or Unmarked, depending on how you wish the email to appear to the recipient.

This article covers the following topics:

• Marked as a Registered Email
• Marked as a Registered Email: Recipient View
• Unmarked
• Unmarked: Recipient View
• Service Compatibility

Marked as a Registered Email

If the option Marked as a Registered Email message is selected, the email will contain an email banner and markings. To send with banners and markings follow these steps:
1. Click on the Send Registered button after composing an email

2. On the Sending options panel, select the option Marked as a Registered Email message.

3. Click on Send

Marked as a Registered Email: Recipient View

Emails sent with the option Marked as a Registered Email message include the following:
- The prefix Registered in the subject, so the email stands out in the recipient’s mailbox.
- A Registered Email banner at the top of the email.
- If the recipient uses the Microsoft Outlook mail client (or other), an Outlook Read Receipt request may appear, depending on the recipient’s mail settings. If Yes is selected, RMail records and documents this information on the Registered Receipt email. If No is selected, the Registered Receipt email will not contain this type of opening indication.

Unmarked

Emails sent using the option Unmarked appear in the recipient’s mailbox identical to a standard email.

If the option Unmarked is selected, no Registered Email banner will appear on the email. To send without banners or notifications follow these steps:
1. Click on the Send Registered button after composing an email

2. On the Sending options panel, select the option Unmarked.

3. Click on Send

Unmarked: Recipient View

Emails sent as Unmarked have no banner or markings

Service Compatibility

The table below shows the different features and whether they can be combined: