The following article breaks down the Receipt Authentication email into its basic components with an explanation of each section in greater detail. The sections covered in this article:
- Message Header
- Receipt Authentication Attachments
- Delivery Status Section
- Message Envelope
- Message Statistics
- Delivery Audit Trail
- From: Authentication
- From email address: email@example.com
- Subject: Receipt: <Original email subject>
- To: Address sending for verification and the sender address
Receipt Authentication Attachments
Original Email: The first attachment is the original email and attachments sent to the recipient
Server Logs: All other attachments are various transmission logs including any SMTP Logs, SMTP history, HTTP, MUA and DSN records
Original Email Server Logs
Delivery Status Section
Address: This column lists all the addresses the RMail message was sent to, including the Bcc recipients.
Status: RMail uses algorithms to translate the SMTP and additional transmission data for a clear indication of the status of the message. The delivery status is unique for each recipient with one of four statuses available:
- Delivered and Opened: This status means the email was opened between the time the email was delivered to the recipient and the time the Registered Receipt email was issued. If an email is opened after the receipt is issued and within 30-days the email was sent, the sender may receive an Open Receipt. This is the highest level of delivery.
- Delivered to Mailbox: This status means the email was received by the recipient’s mail system and placed in the partition of the mail server where the recipient collects email. This is the second highest level of delivery. Note, this is the highest level of delivery at the time the receipt was issued and does not mean the email was not opened.
- Delivered/Relayed to Mail Server: This status means the message was delivered, and accepted, by the recipient’s authorized agent for collecting Internet email. This is the baseline for delivery of an email. Note, this is the highest level of delivery at the time the receipt was issued and does not mean the email was not opened.
- Delivery Failure: This is the only non-delivery status. The email was unable to be delivered to the recipient. Possible reasons for this status include but not limited to the following:
- The recipient mailbox is full
- The email was sent to a bad address
- The email was too large for the recipient’s set maximum size
- The recipient’s email system is down at the time of receiving
This column lists the highlights from the recorded server information to give the sender additional information as to what status is shown in the Status column. When the status is Delivered and Opened, the open detection methods will be one or both of the following:
- MUA: The recipient’s Mail User Agent (Outlook or other) was used to detect the email was opened.
- HTTP: The RMail web call-out (US Patents 9,432,313; 8,161,104, among othersz) was used to detect the email was opened
This is the time the email was accepted as delivered by the recipient’s mail system in the UTC time zone.
This is the time the email was accepted as delivered by the recipient’s mail system in the time zone of the sender’s mail system.
Note: The offset is in +/- the hour offset from UTC and takes into account daylight savings time if observed. If the UTC and Local times are identical, it may be the sending server is not set to offset for the local time. If this is the case, the offset can be changed for the sender (or customer account) to reflect the true local time.
This is the time the email was detected as being opened in the sender’s local time zone.
Note: Not all emails will be detected as opened, even if the recipient opens the email.
From: This is the sender’s email address
Subject: This is the sender’s email subject
To: Recipients in the sender’s “To” field
Cc: Recipients in the sender’s “Cc” field
Bcc: Recipients in the sender’s “Bcc” field
This is the sender’s network server identification address
Received by the RMail System:
This is the time the email was received by the RPost Cloud and the same time as the Received by RMail time located in the Acknowledgement email.
Note: This time is typically seconds earlier than the Delivered (UTC) time located in the Delivery Status section of the receipt.
If a sender assigns a Client/Reference code to the email at the time of sending, the code will be located in this row.
This is a unique number assigned and used to identify this specific transaction. There are no two Message IDs that are the same.
This is the cumulative size of the email body and all attachments in bytes.
The RMail features used for a specific message and are displayed with icons. A full list of features used may be viewed here: https://www.rmail.com/support/featuresused/
Note: Icons will also be displayed in the Details column of the Delivery Status section of the receipt for all RMail messages sent except when sent as Track & Prove - Marked as a Registered Email message.
File Size (bytes):
This displays the size of each attachment in bytes
This displays a list of all attachments with file type extensions
Delivery Audit Trail
The Delivery Audit trail is a recording of the Internet transaction metadata for each recipient. Listed in this section is the SMTP dialogue as well as other transmission data which is a statement of fact as to as to the transmission of the message to each recipient. This information is recorded in its original form and translated by RMail into the information seen in the Delivery Status section of the receipt.