My RMail “Send Registered” button has disappeared, how do I get it back?

There are some cases where the RMail for Outlook desktop becomes disabled due to a conflict with another add-in, or general Outlook instability and does not show on the compose page.  Thus, the button may need to be reinstalled and/or re-enabled.

NOTE: Before you go to the steps listed below make sure that you have your composed email fully open, and click the “MESSAGE” tab on the composed outlook email, because the RMail button loads under your Outlook email’s MESSAGE tab. If you still do not see the RMail button, please go about these steps below to make it appear:

Fix 1: Upgrade the App:

1. Close Outlook.

2. Install the latest version on the RMail website in the Apps Marketplace: http://www.rmail.com/apps/.

3. Restart your computer.

4. Open Outlook.

5. Compose a new message and send another test to see if the issue is resolved.

6. If the issue continues, see if Fix 2 below helps.

Fix 2: Enable the RMail COM Add-in

If you use Outlook 2010/2013/2016

1. Go to File -> Options -> Add-Ins. Under “Active Application Add-ins” there should be an entry that reads “RMail SendRegistered Addin”. That means it’s loaded properly into outlook. If it’s under any of the other categories, such as “Inactive Application Add-ins” or “Disabled Application Add-ins” that indicates it is not functioning properly.

2. To enable proper functionality, choose “COM Add-ins” from the drop-down menu, next to “Manage”, and then click “Go…”

3. If the RMail Add-in is listed there, make sure the checkbox is checked. This should automatically load the RMail Add-In  if it is checked. If it is not listed there or is not checked, select the “Disabled Items” choice from the drop-down menu and click “Go…”

4. If the RMail Add-In is listed here, re-enable it by highlighting it and clicking “Enable”. Click “Close” -> “OK”, and then restart outlook.

5. Give outlook a few minutes to load up all the resources it needs for the new Add-ins, please be patient.

6. Close and Open Microsoft Outlook, press New and click the “Send Registered” button to ensure proper functionality.

 If you use Outlook 2003/2007

1. Help -> Disabled Items

2. Highlight RPost in the disabled item list

3. Click Enable

4. Press Close

5. Close the Microsoft Outlook program for a few minutes

6. Open Microsoft Outlook, press New and click the “Send Registered” button to ensure proper functionality.

Fix 3: Contact RMail Support and open a ticket

If the steps above do not resolve your issues, send an Outlook Support Log to RMail Support.

1. In the Outlook Inbox, click “File” then “RMail Options”.

2. Click the “Support Request” button on the bottom left of the panel.

3. This creates a log file which you need to attach to a support ticket.  First, create a support request on our Help Center using the Rmail support form. 

4. Open your “Drafts” folder and attached the support log to the support ticket as an attachment

5. Make sure you include a detailed description of the problems you are experiencing in the DESCRIPTION section of the ticket form and an RPost technician will contact you by email to advise a solution.