Tracking the Status of Signature Requests – Help Center

When sending signature requests using E-paper or Smart Tags, the sender receives a link within the Acknowledgment email that allows them to track the status of the request. Note: When sending from RMail Online, the sender will receive the tracking link if the Web Mail option was used when sending the signature request.

Click on the link to access the WebTracking page. Access is granted using the same credentials as your other RPost apps

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The Signature Requests and their respective information, including their current status, are displayed

Click on the status for more detailed information

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While the request is in the "Submitted for signature" state, the sender may cancel the request

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This will change the status of the request to Cancelled

When the recipient attempts to sign, they will see a message stating that the signature request has been cancelled by the sender

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