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    Generating Console Logs and Network Logs for Troubleshooting

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    At times, the RPost Customer Support team may require supplementary details regarding the network requests originating from your browser. A team member might request you to capture console logs (TXT file) and network logs (HAR file) during the occurrence of the issue.

    HAR (HTTP Archive Format) is a JSON archive file format that stores session data over many browsers (IE, Firefox, Chrome, Safari, etc.) between client and server. HAR files are used to inspect what is happening behind the scenes of your browser. More specifically, it has all the details about operations your browser performed. It includes information like requests made, response times, response status code etc.

    It is important to capture both console and network logs for troubleshooting purposes for the RPost Support team.


    Step 1. Generating Console logs (TXT file)

    1.  Open Chrome and go to the page where the issue is occurring.

    2.  Look for the vertical ellipsis button and select More Tools > Developer Tools.
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    3. With console tab open, try to replicate the issues stated above by sending a few more test RMail messages.
    4. After the tests, in the Console tab, right-click in the middle of the page and press Save as. Save the logs with the name, “Browser Console – Your Name” onto your desktop.
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    Step 2. Generating Network logs (HAR file)

    To generate an HAR file in Chrome follow these steps:
    1.  Open Chrome and go to the page where the issue is occurring.

    2.  look for the vertical ellipsis button and select More Tools > Developer Tools.

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    3. A panel will pop open. Click on the Network tab.

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    4. Look for the round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.

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    5. Check the box Preserve log.

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    6. Click the clear button to clear any existing logs from the network tab.

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    7. Reproduce the issue while the network requests are recorded.
    8. Click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.

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    9. Upload the HAR file to your ticket with RPost Customer Support for further investigation.
    Note: The instructions are the same for a MAC computer or a Windows computer and apply to any Chromium browser, such as Edge.

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