Our Support portal and Investor Relations Portal can sometimes be difficult to sign in to - if your browser has security and privacy settings that restrict 3rd party cookies.
If you get the following error when trying to log into Zendesk Customer Support or the Investor Portal it is most likely the browser that you are using has restrictions set for cookies.
Or if you see the sign-in window but the sign-in button is greyed out or disabled, this is just the result of extra security measures.
You need to turn off or disable the setting on your browser or ad-blocker which is blocking 3rd party cookies.
Here is a step by step guide to show how to do this for the following browsers
- Apple Safari browsers
- Google Chrome browser v.80
- Mozilla Firefox browser version 85.0
- Continued support for Safari, Chrome, and Firefox
It is safe to accept 3rd party cookies when using the RPost Customer Support portal or Investor Relations portal. Our support system uses these cookies to track users as they move through systems and across our products, meaning that the authentication is linked to cookies reporting and access. This was the original use intent for internet cookies, but they also saw such prominence in advertisement tracking that many ad-blockers have gotten too eager to kill cookie access.